[Questions] What should I do if I'm having trouble downloading a file?

Sometimes you may find that you’re having trouble downloading a file that you’ve purchased.
Below are some common troubleshooting tips that may help you if you can’t download.

• First try clearing your web browser’s cache:
  • Chrome Tutorial
  • FireFox Tutorial
  • Internet Explorer Tutorial
  • Safari Tutorial
• Check if you have any firewall software running which might prevent a successful download.
• If you're using a wireless connection, plug your computer directly into the router/broadband modem.
• Try downloading the file again using an alternate browser or computer.
• Check your router to see if you have any content filtering enabled and temporarily disable it.
• Check with your ISP to make sure that you haven’t exceeded any download limits.
• Try downloading the item via a proxy or a VPN service.

If you still can’t download the file you’ve purchased please contact support for assistance. Please include the item name (or a link to the item) and your DHTAuto Marketplace username under which it was purchased.