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[Questions] What should I do if I'm having trouble downloading a file?

Discussion in 'Marketplace Basics' started by admin, Dec 10, 2013.

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  1. admin

    admin Guest

    Sometimes you may find that you’re having trouble downloading a file that you’ve purchased.
    Below are some common troubleshooting tips that may help you if you can’t download.
    • First try clearing your web browser’s cache:
    • Check if you have any firewall software running which might prevent a successful download.
    • If you're using a wireless connection, plug your computer directly into the router/broadband modem.
    • Try downloading the file again using an alternate browser or computer.
    • Check your router to see if you have any content filtering enabled and temporarily disable it.
    • Check with your ISP to make sure that you haven’t exceeded any download limits.
    • Try downloading the item via a proxy or a VPN service.
    If you still can’t download the file you’ve purchased please contact support for assistance. Please include the item name (or a link to the item) and your DHTAuto Marketplace username under which it was purchased.
     
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