Sometimes you may find that you’re having trouble downloading a file that you’ve purchased. Below are some common troubleshooting tips that may help you if you can’t download. First try clearing your web browser’s cache: Chrome Tutorial FireFox Tutorial Internet Explorer Tutorial Safari Tutorial Check if you have any firewall software running which might prevent a successful download. If you're using a wireless connection, plug your computer directly into the router/broadband modem. Try downloading the file again using an alternate browser or computer. Check your router to see if you have any content filtering enabled and temporarily disable it. Check with your ISP to make sure that you haven’t exceeded any download limits. Try downloading the item via a proxy or a VPN service. If you still can’t download the file you’ve purchased please contact support for assistance. Please include the item name (or a link to the item) and your DHTAuto Marketplace username under which it was purchased.